Privacy Policy - T&C's - Guarantee

Welcome to Pro Host Solutions. This page serves as the official legal notice for our website, encompassing our Privacy Policy, Terms & Conditions, and Copyright Notice. These sections are intended to ensure transparency, outline your rights and responsibilities as a user, and explain our obligations to protect your data and intellectual property.

By accessing or using www.prohost-solutions.com, you agree to be bound by the terms outlined herein. We recommend reading each section carefully to understand how your information is collected and used, the conditions for using our services, and the legal protections in place for both you and Pro Host Solutions.

If you have any questions regarding these policies, please contact us at info@prohost-solutions.com.

Privacy Policy

Pro Host Solutions ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal data of our users and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.prohost-solutions.com ("Website") in accordance with applicable laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

ProHost Solutions
Email: info@prohost-solutions.com

2. Information We Collect

We may collect and process the following personal data:

A. Information you provide directly:

Name, email address, phone number
Rental property details
Business or company information
Inquiries, messages, and other communications

B. Information collected automatically:

IP address, browser type, device information
Pages visited, time spent, navigation patterns
Cookies and similar tracking technologies

C. Information from third parties:

Social platforms (if connected)
Payment processors (transaction metadata)

3. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

Consent (e.g., newsletter opt-ins)
Performance of a contract
Legal obligation
Legitimate interest (e.g., website analytics, fraud prevention)

4. How We Use Your Data

We use your data to:

Provide and improve our services
Communicate with you
Personalize your experience
Fulfill contracts and transactions
Comply with legal obligations

5. Sharing of Personal Data

We do not sell your data. We may share your information with:

Trusted third-party service providers (under strict confidentiality)
Payment and booking platforms
Legal authorities, if required by law

6. Data Retention

Your data is retained only as long as necessary for the purpose it was collected or to comply with legal requirements. We securely delete or anonymize data once it is no longer required.

7. International Transfers

If data is transferred outside the EEA, appropriate safeguards such as Standard Contractual Clauses (SCCs) will be implemented.

8. Your Rights Under GDPR

You have the right to:

Access your personal data
Correct or update inaccuracies
Request deletion of data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with a supervisory authority

9. Cookies

We use cookies to analyze traffic and enhance functionality. You can manage cookie preferences via your browser.

10. Security Measures

We take reasonable steps to protect your data using encryption, access controls, and secure servers. However, no system is fully immune to breaches.

Terms & Conditions

1. General

Pro Host Solutions is a provider of digital services specializing in the optimization of short-term rental operations, offering setup, integration, pricing, and property management solutions (“Platform”). These T&C apply to all users of the Platform (“User(s)”), including property owners, agents, and operators acting in a commercial capacity. Use of the Platform implies agreement to these T&C.

Users may not:

Use the Platform for unlawful or fraudulent purposes
Interfere with or impair the Platform’s functionality or security
Bypass access restrictions or engage in unauthorized scraping or data harvesting
Use the services in excess of their intended scope or license

2. ProHost’s Services

ProHost provides software and consulting solutions that facilitate:

Calendar and pricing synchronization
OTA integrations (e.g., Airbnb, Booking.com, Vrbo)
Automation and communication tools
Revenue management insights

We may also provide Beta Services and third-party Integrations. Beta Services are experimental and not guaranteed. We are not liable for the performance or compatibility of third-party integrations.

Platform uptime is aimed at 98% annually. Temporary unavailability for maintenance may occur. Users will be notified when possible.

3. User Rights and Obligations

Users are granted a limited, non-exclusive, non-transferable license to use the Platform.
Users are responsible for maintaining secure login credentials and for all actions under their account.
Users must provide accurate information and comply with applicable laws, including GDPR, anti-money laundering, export controls, and data protection obligations.
ProHost may verify user-provided data or perform compliance checks as needed.

Users must not:

Reverse engineer or replicate the Platform
Introduce malware or disrupt the Platform
Infringe intellectual property rights of ProHost or third parties

4. Intellectual Property

All content, software, and functionalities within the Platform are the exclusive property of Pro Host Solutions. Users may not reproduce, reuse, or distribute any Platform content without written authorization.

5. Billing and Payment

Fees are clearly stated on the Platform and are due in advance of service activation.
Subscriptions automatically renew unless canceled with one month’s written notice.
Late payments may result in interest charges and service suspension.
Free trials may be offered at our discretion. Continued use after the trial requires full subscription payment.

6. Liability and Indemnification

ProHost shall be liable only for intentional or gross negligence, and not for indirect or consequential damages.
In cases of minor negligence, liability is capped at the total fees paid in the previous 12 months.
Users shall indemnify ProHost against third-party claims resulting from violation of these T&C.

The Platform and services are provided "as is" without warranty of fitness for a particular purpose.

7. Term and Termination

Subscriptions renew automatically unless canceled in writing one month in advance.
ProHost may terminate accounts for breach of these T&C or non-payment.
Users may download their data within 30 days of termination.
Key provisions such as confidentiality and liability survive termination.

8. Data Protection

ProHost complies with the General Data Protection Regulation (GDPR) and any other applicable privacy laws. A separate Data Processing Agreement (DPA) is available for Users who process guest data via the Platform.

Users are responsible for providing lawful data disclosure notices to their guests and ensuring legal compliance.

9. Confidentiality

All non-public information exchanged between parties is deemed confidential.
Confidential information may not be disclosed except as required by law or with written permission.
Each party may share confidential information with affiliates or contractors under strict confidentiality agreements.

10. Final Provisions

These T&C are governed by Spanish law. Any disputes shall be resolved in the courts of Alicante, Spain.
Force Majeure: ProHost shall not be liable for interruptions due to natural disasters, regulatory changes, or uncontrollable third-party disruptions.
If any provision is invalid, the remaining provisions remain in effect.
ProHost may revise these T&C with two weeks’ notice. Continued use of the Platform implies acceptance.

For any legal or support queries, contact: info@prohost-solutions.com

Performance & Revenue Increase Guarantee

1. Definitions

In this guarantee, the following terms shall have the meanings set forth below:

Reference Period: The period of twelve (12) consecutive months preceding the completion of the agreed optimization services by ProHost Solutions.

Guarantee Period: The period of twelve (12) consecutive months immediately following the completion of the agreed optimization services.

Total Revenue: The total amount of booked and confirmed reservations during a given period, calculated before deduction of platform fees, commissions, or any other third-party charges.

2 Guarantee Statement

ProHost Solutions guarantees the Client a minimum increase in total revenue of at least ten percent (10%) during the Guarantee Period compared to the Reference Period, provided that all conditions described in this guarantee are met.

3 Conditions for Validity

This guarantee is valid only if all of the following conditions are cumulatively met:
a. The Client continuously uses the system, pricing strategies, distribution channels, and optimizations implemented by ProHost Solutions throughout the entire Guarantee Period.
b. The Client does not make any changes to settings, rates, descriptions, photos, promotions, or policy configurations without prior written approval from ProHost Solutions.
c. The Client does not block dates or periods in the calendar that limit the property’s availability unless such blocks are approved in writing by ProHost Solutions in advance. Blocked or unavailable days will not be included in the revenue calculation.
d. ProHost Solutions has access throughout the Guarantee Period to all relevant data and reports within the reservation system required to verify revenue and performance.
e. The Client meets all payment and contractual obligations toward ProHost Solutions.

4 Exclusions

The guarantee does not apply if the failure to achieve the guaranteed revenue growth is wholly or partially caused by:
a. Market fluctuations, economic conditions, or changes in tourism demand beyond the control of ProHost Solutions.
b. Changes in regulations, local requirements, or platform policies.
c. Technical issues or limitations from third-party providers (such as online travel agencies or channel managers).
d. Incorrect or incomplete information provided by the Client.
e. Acts or omissions by the Client that limit or interfere with the performance of the system.
f. Circumstances of force majeure, including but not limited to natural disasters, pandemics, war, strikes, or other events reasonably beyond the control of ProHost Solutions.

5 Determination of Results

ProHost Solutions reserves the right to verify the Client’s realized revenue using objective data from booking platforms, channel managers, or other reliable sources. The assessment made by ProHost Solutions regarding the realized revenue growth shall be deemed final and binding, except in cases of proven calculation errors.

6 Compensation in Case of Non-Realization

If, after verification, it is determined that the guaranteed revenue growth has not been fully achieved, the Client is entitled to reimbursement of the difference corresponding to the unrealized portion of the guaranteed growth.

The reimbursement amount shall be calculated proportionally based on the percentage of the unrealized guaranteed growth, applied to the total service fee paid by the Client.

Example (for illustration only, without conferring any independent rights):
If the Reference Period generated total revenue of €25,000 and the Guarantee Period generated €27,000, while the guaranteed revenue should have been €27,500, 80% of the guaranteed growth has been achieved. The Client would therefore be entitled to a refund of 20% of the agreed service fee.

7 Nature of the Obligation

The Client acknowledges that this guarantee represents a best-efforts commitment by ProHost Solutions, supported by a proportional refund mechanism under the conditions stated herein. It does not constitute an obligation to achieve a specific result.

8 Payment of Refunds

Any applicable refund shall be processed within sixty (60) days following written confirmation and verification by ProHost Solutions. The payment shall be made to the Client’s bank account as provided to ProHost Solutions.

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