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Datenschutzrichtlinie – AGB – Garantie

Willkommen bei Pro Host Solutions. Diese Seite dient als offizieller Rechtshinweis für unsere Website und umfasst unsere Datenschutzrichtlinie, unsere Allgemeinen Geschäftsbedingungen und unseren Urheberrechtshinweis. Diese Abschnitte sollen Transparenz gewährleisten, Ihre Rechte und Pflichten als Nutzer darlegen und unsere Verpflichtungen zum Schutz Ihrer Daten und Ihres geistigen Eigentums erläutern.

Durch den Zugriff auf oder die Nutzung von www.prohost-solutions.com erklären Sie sich mit den hierin dargelegten Bedingungen einverstanden. Wir empfehlen Ihnen, jeden Abschnitt sorgfältig zu lesen, um zu verstehen, wie Ihre Daten erfasst und verwendet werden, welche Bedingungen für die Nutzung unserer Dienste gelten und welche rechtlichen Schutzmaßnahmen sowohl für Sie als auch für Pro Host Solutions bestehen.

Sollten Sie Fragen zu diesen Richtlinien haben, kontaktieren Sie uns bitte unter info@prohost-solutions.com.

Datenschutzrichtlinie

Pro Host Solutions („Unternehmen“, „wir“, „uns“ oder „unser“) respektiert Ihre Privatsphäre und verpflichtet sich zum Schutz der personenbezogenen Daten unserer Nutzer und Besucher. Diese Datenschutzerklärung beschreibt, wie wir Ihre Daten beim Besuch unserer Website www.prohost-solutions.com („Website“) gemäß den geltenden Gesetzen, einschließlich der Datenschutz-Grundverordnung (DSGVO), erfassen, verwenden, weitergeben und schützen.

1. Verantwortlicher für die Datenverarbeitung

ProHost-Lösungen
E-Mail: info@prohost-solutions.com

2. Informationen, die wir sammeln

Wir können folgende personenbezogene Daten erheben und verarbeiten:

A. Informationen, die Sie direkt bereitstellen:

  • Name, E-Mail-Adresse, Telefonnummer

  • Details zur Mietimmobilie

  • Geschäfts- oder Firmeninformationen

  • Anfragen, Nachrichten und sonstige Mitteilungen

B. Automatisch erfasste Informationen:

  • IP-Adresse, Browsertyp, Geräteinformationen

  • Besuchte Seiten, Verweildauer, Navigationsmuster

  • Cookies und ähnliche Tracking-Technologien

C. Informationen von Dritten:

  • Soziale Plattformen (falls verbunden)

  • Zahlungsabwickler (Transaktionsmetadaten)

3. Rechtsgrundlage für die Verarbeitung

Wir verarbeiten Ihre personenbezogenen Daten auf einer oder mehreren der folgenden Rechtsgrundlagen:

  • Einwilligung (z. B. Newsletter-Anmeldung)

  • Vertragserfüllung

  • Rechtliche Verpflichtung

  • Berechtigtes Interesse (z. B. Website-Analyse, Betrugsprävention)

4. Wie wir Ihre Daten verwenden

Wir verwenden Ihre Daten für folgende Zwecke:

  • Unsere Dienstleistungen bereitstellen und verbessern

  • Mit Ihnen kommunizieren

  • Personalisieren Sie Ihr Erlebnis

  • Verträge und Transaktionen erfüllen

  • Rechtliche Verpflichtungen einhalten

5. Weitergabe personenbezogener Daten

Wir verkaufen Ihre Daten nicht. Wir geben Ihre Daten gegebenenfalls an folgende Stellen weiter:

  • Vertrauenswürdige Drittanbieter (unter strenger Vertraulichkeit)

  • Zahlungs- und Buchungsplattformen

  • Rechtsbehörden, sofern dies gesetzlich vorgeschrieben ist

6. Datenaufbewahrung

Ihre Daten werden nur so lange gespeichert, wie es für den Zweck ihrer Erhebung oder zur Erfüllung gesetzlicher Vorgaben erforderlich ist. Sobald sie nicht mehr benötigt werden, löschen oder anonymisieren wir sie sicher.

7. Internationale Überweisungen

Wenn Daten außerhalb des EWR übermittelt werden, werden geeignete Schutzmaßnahmen wie Standardvertragsklauseln (SCCs) implementiert.

8. Ihre Rechte gemäß DSGVO

Sie haben das Recht auf:

  • Greifen Sie auf Ihre persönlichen Daten zu

  • Ungenauigkeiten korrigieren oder aktualisieren

  • Antrag auf Datenlöschung

  • Widerspruch gegen oder Einschränkung der Verarbeitung

  • Einwilligung jederzeit widerrufen

  • Eine Beschwerde bei einer Aufsichtsbehörde einreichen

9. Cookies

Wir verwenden Cookies, um den Datenverkehr zu analysieren und die Funktionalität zu verbessern. Sie können Ihre Cookie-Einstellungen in Ihrem Browser verwalten.

10. Sicherheitsmaßnahmen

Wir ergreifen angemessene Maßnahmen, um Ihre Daten durch Verschlüsselung, Zugriffskontrollen und sichere Server zu schützen. Allerdings ist kein System vollständig vor Sicherheitslücken gefeit.

Allgemeine Geschäftsbedingungen

1. Definitions

  • Service Provider: HYGHPROFILE — ProHost Solutions SRL.

  • Client: Any natural or legal person entering into an agreement with the Service Provider.

  • Services: All services provided by the Service Provider, including but not limited to: listing optimization, OTA management, automation, dynamic pricing, websites, consulting, software integrations, and subscription-based services.

  • Platforms: External platforms such as Airbnb, Booking.com, Vrbo, Smoobu, PriceLabs, Google, Meta, etc.

  • Revenue: Total booking value including all fees paid by guests, excluding government taxes.

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2. Scope of Applicability

These Terms & Conditions apply to all quotes, agreements, invoices, digital services, and deliveries by the Service Provider.
Any deviation must be confirmed in writing.

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3. Nature of Cooperation

The Service Provider delivers marketing, optimization, and technology services.
The Service Provider is not a rental operator, property manager, broker, or agent, and is not responsible for operational property management unless explicitly agreed in writing.

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The Client remains fully responsible for:

  • Guest relationships & communication

  • Legal rental registration & permits

  • Property safety, insurance & maintenance

  • Compliance with local laws and taxation

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4. Service Models

The Client may purchase one or more of the following service types:

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4.1 Subscription-Based Services (Monthly Fee)

Covers software usage, automation, integrations, support, optimization, and maintenance.

  • Non-refundable

  • Billed monthly in advance

  • Cancellation requires 30 days notice before next billing cycle

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4.2 Commission-Based Services (Revenue Share)

If agreed, commission is calculated as a percentage of total booking revenue across all channels, including:

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  • Direct bookings

  • OTA bookings

  • Returning customers

  • Long-term stays

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Minimum contract term: 12 months, unless otherwise agreed.
Early termination: remaining contracted commission totals become due.

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4.3 One-Time Setup & Project Fees

For onboarding, website builds, strategy development, integrations, and system implementation.

  • Non-refundable

  • Work commences only upon payment

5. Payments

  • Payment due within 7 days of invoice date.

  • Late payments incur 2% interest per month + €50 admin fee.

  • Service Provider may suspend systems access when payments are overdue.

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6. Liability

The Service Provider is not liable for:

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  • Platform outages, API failures, system bugs, duplicate bookings

  • Guest conduct, damages, legal disputes, refunds, claims or reviews

  • Revenue loss due to market changes, pricing strategy, seasonality, competition

  • Limitations imposed by law, construction works, government restrictions or force majeure

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Maximum liability is limited to fees paid during the previous 3 months of the relevant service.

No guarantee is given regarding revenue, occupancy, booking volume, or financial results.

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7. Access & Account Management

Client must provide necessary access to systems and accounts.
Service Provider may store secure access credentials to perform services.

Accounts remain property of the Client unless otherwise agreed.

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8. Intellectual Property

All content, tools, templates, systems, automations, websites, and materials produced by the Service Provider remain their intellectual property unless explicitly transferred through written agreement.

Resale or reproduction is prohibited without written approval.

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9. Data Protection (GDPR)

Service Provider processes personal data solely for purposes required to perform services.
Client remains responsible for legal compliance regarding guest data and consent.

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10. Termination of Agreement

Agreement may be terminated:

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  • With 30 days written notice (for subscription services)

  • Immediately in cases of fraud, abuse, negligence, or non-payment

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Outstanding payments remain due after termination.
Access to systems will be revoked at termination date.

11. Force Majeure

Service Provider is not responsible for delays or failure to perform caused by events outside reasonable control, including but not limited to natural disasters, wars, government regulations, pandemics, cyberattacks, or platform failures.

No compensation is owed under force majeure.

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12. Acceptance

By using the Service Provider’s services, the Client agrees to these Terms & Conditions without requiring a physical signature.

Leistungs- und Umsatzsteigerungsgarantie

1. Definitions

In this guarantee, the following terms shall have the meanings set forth below:

Reference Period: The period of twelve (12) consecutive months preceding the completion of the agreed optimization services by ProHost Solutions.

Guarantee Period: The period of twelve (12) consecutive months immediately following the completion of the agreed optimization services.

Total Revenue: The total amount of booked and confirmed reservations during a given period, calculated before deduction of platform fees, commissions, or any other third-party charges.

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2 Guarantee Statement

ProHost Solutions guarantees the Client a minimum increase in total revenue of at least ten percent (10%) during the Guarantee Period compared to the Reference Period, provided that all conditions described in this guarantee are met.

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3 Conditions for Validity

This guarantee is valid only if all of the following conditions are cumulatively met:
a. The Client continuously uses the system, pricing strategies, distribution channels, and optimizations implemented by ProHost Solutions throughout the entire Guarantee Period.
b. The Client does not make any changes to settings, rates, descriptions, photos, promotions, or policy configurations without prior written approval from ProHost Solutions.
c. The Client does not block dates or periods in the calendar that limit the property’s availability unless such blocks are approved in writing by ProHost Solutions in advance. Blocked or unavailable days will not be included in the revenue calculation.
d. ProHost Solutions has access throughout the Guarantee Period to all relevant data and reports within the reservation system required to verify revenue and performance.
e. The Client meets all payment and contractual obligations toward ProHost Solutions.

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4 Exclusions

The guarantee does not apply if the failure to achieve the guaranteed revenue growth is wholly or partially caused by:
a. Market fluctuations, economic conditions, or changes in tourism demand beyond the control of ProHost Solutions.
b. Changes in regulations, local requirements, or platform policies.
c. Technical issues or limitations from third-party providers (such as online travel agencies or channel managers).
d. Incorrect or incomplete information provided by the Client.
e. Acts or omissions by the Client that limit or interfere with the performance of the system.
f. Circumstances of force majeure, including but not limited to natural disasters, pandemics, war, strikes, or other events reasonably beyond the control of ProHost Solutions.

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5 Determination of Results

ProHost Solutions reserves the right to verify the Client’s realized revenue using objective data from booking platforms, channel managers, or other reliable sources. The assessment made by ProHost Solutions regarding the realized revenue growth shall be deemed final and binding, except in cases of proven calculation errors.

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6 Compensation in Case of Non-Realization

If, after verification, it is determined that the guaranteed revenue growth has not been fully achieved, the Client is entitled to reimbursement of the difference corresponding to the unrealized portion of the guaranteed growth.

The reimbursement amount shall be calculated proportionally based on the percentage of the unrealized guaranteed growth, applied to the total service fee paid by the Client.

Example (for illustration only, without conferring any independent rights):
If the Reference Period generated total revenue of €25,000 and the Guarantee Period generated €27,000, while the guaranteed revenue should have been €27,500, 80% of the guaranteed growth has been achieved. The Client would therefore be entitled to a refund of 20% of the agreed service fee.

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7 Nature of the Obligation

The Client acknowledges that this guarantee represents a best-efforts commitment by ProHost Solutions, supported by a proportional refund mechanism under the conditions stated herein. It does not constitute an obligation to achieve a specific result.

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8 Payment of Refunds

Any applicable refund shall be processed within sixty (60) days following written confirmation and verification by ProHost Solutions. The payment shall be made to the Client’s bank account as provided to ProHost Solutions.

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